See exactly how a call becomes an outcome.
A request comes in. Opsidian captures the intent, applies your playbook, routes it, creates the next step, and alerts your team.
Login required. Default operators are sample experiences.
Try a default operator before building yours.
Start with a one-minute sample call. Your production operator is built around your services, rules, routing, availability, and follow-up process.
Pick your business type in the preview to choose one.
Default operators are sample experiences. Do not enter sensitive personal information during sample calls.
One minute. Choose your business type, then sign in to start the call.
Sample experience. Do not enter sensitive personal information.
One path, every request.
Capture
Every call, callback, and after-hours request enters one flow.
Understand
Intent and details are captured before anyone picks up.
Route
The request moves by your rules: urgency, team, service, availability.
Book / Handoff
It becomes a calendar hold, a booking request, or a clean handoff.
Follow up
Reminders, callbacks, and next steps keep moving.
Alert
The team sees what came in, what moved, and what needs attention.
Keep your number. Route the work to your operator.
Your customers keep calling the number they already know. Behind the scenes, your line forwards selected calls to your assigned Opsidian operator, where requests are captured, routed, booked, and followed up.
Keep your current number
Your public business number stays the same.
Forward calls to your operator
Send all calls, overflow, missed calls, after-hours calls, or selected routes to your assigned Opsidian operator number.
Opsidian handles the workflow
The operator answers, captures the request, applies your playbook, and sends the next step to your team or systems.
How your operator goes live.
A sample call takes one minute. A production operator is built around your business with deployment discipline.
- 01
Map your workflow
We map your real call flows, routing rules, and systems.
- 02
Build the operator
We configure it around how your team actually works.
- 03
Test real scenarios
We run it against real call scenarios before it touches a customer.
- 04
Launch controlled
Start with a staged rollout, monitored from the first live call.
- 05
Tune and expand
Adjust logic and widen scope as the operator proves out.
Start with a sample.
Then build yours.
Hear a default operator in one minute, then build one around how your business actually runs.