The customer calls
No heat, burst pipe, dead AC, quote request. The call arrives when the owner is already working.
Forge by OpsidianTrade-service intake infrastructure
Stop losing jobs when you miss the phone.
Forge answers missed and after-hours calls, captures the customer issue and urgency, then texts the owner a clean summary before the job goes cold.
Live intake sequenceCaptured lead
Incoming callNo heat overnight
Homeowner needs furnace service before morning.
- CustomerCalls after hours
- ForgeAsks intake questions
- OwnerReceives SMS summary
Owner SMS
Daniel R. Furnace not heating. High urgency. Call back within 10 min.
The revenue leak
Customers do not wait for a callback when water is on the floor.
The phone is still the front door for local service. If it goes unanswered, the job often moves to the next contractor in the search results.
- Urgent callers keep dialing until a contractor responds.
- Voicemail loses the detail that makes a callback useful.
- After-hours calls often carry the highest intent and the least patience.
- Owners miss calls while driving, quoting, managing crews, and doing the work.
How Forge works
A quiet intake layer between the missed call and the booked job.
The workflow is intentionally plain: answer the call, collect the facts, text the owner, and make the callback faster.
Forge answers
The caller gets a real intake instead of voicemail. Forge keeps the call focused on the job.
Details are captured
Issue, urgency, address, name, and callback number are organized into a usable handoff.
The owner gets the text
A clean SMS reaches the owner fast enough to decide what needs attention first.
Example SMS summary
The handoff is the product.
Owners do not need another login. They need a precise dispatch note that tells them who called, what happened, and how fast to respond.
New Forge Call Summary
High urgencySent to owner via SMS
- Customer
- Daniel R.
- Issue
- Furnace not heating
- Urgency
- High, no heat overnight
- Address
- 2835 Erin Centre Blvd
- Callback
- (416) 555-0198
Recommended action
Call back within 10 minutes. Ask whether the furnace is cycling.
When it matters
Forge is strongest on calls where speed and context decide the job.
No heat overnightBurst pipeAC not coolingWater heater failureEmergency repairWeekend quote requestHoliday service callCustomer callback
Pricing
Start with a focused Forge pilot.
Built for owners who want missed-call coverage first, without buying a complicated software suite.