Your Voice Operations
Run Themselves.
Voice operators that turn conversations into |
“I need someone out for an AC repair this week.”
Watch a conversation become an outcome.
A request comes in. Opsidian captures the intent, routes it to your playbook, and pushes the next step to the right system or team.
Built around how your business runs.
Trained on your services, availability, routing rules, escalation paths, and follow-up logic.
Capture
Captures calls, requests, callbacks, and after-hours demand before they slip.
Route
Sends each request through your rules: urgency, team, location, service, or availability.
Book
Turns qualified requests into calendar holds, booking requests, or clean handoffs.
Follow up
Keeps reminders, callbacks, confirmations, and next steps moving.
Built to connect with the systems your team already uses.
Opsidian is designed to hand off outcomes into calendars, CRMs, inboxes, messaging tools, and workflow systems.
Categories, not endorsements. Specific tool support is confirmed per deployment.
Two operators. Built for your industry.
Each one starts from a framework tuned to how your team handles requests, routing, booking, and follow-up.
Forge
Voice operations for service demand that cannot sit in voicemail.
Forge captures urgent calls, overflow, after-hours requests, booking needs, and follow-up, then routes the work to the right team.
Ivy
Front-desk operations for intake, scheduling, and follow-up.
Ivy manages requests with a composed voice, captures details, follows availability rules, and routes sensitive conversations with care.
Built around your playbook,
not a generic script.
Give Opsidian your services, rules, routing paths, availability logic, and follow-up process. We turn them into an operator built for how your business actually runs.
// Ivy keeps intake structured, on-script, and ready for a licensed human
Enterprise-grade, without the hand-waving.
Controls, testing, and deployment discipline for voice operators that touch real customer conversations.
Workflow guardrails
Operators follow approved services, routing rules, pricing notes, and escalation paths.
Controlled rollout
Start with overflow, after-hours, or a limited workflow before expanding.
Human escalation
Sensitive, complex, or high-risk conversations route back to the right person.
High-volume handling
Built for overflow, concurrent calls, seasonal spikes, and repeatable intake paths.
Secure handoff patterns
Outcomes are structured, logged, and sent to the right tools or team members.
Privacy-conscious workflows
Sensitive information is handled carefully and routed intentionally.
Deploy a voice operator,
built to your playbook.
Build an operator around your services, routing rules, availability, and follow-up process.