Your workflow. Your rules. Your operator.
A voice operator engineered around how your business actually runs, from the systems it touches to the way your customers talk. Built for the workflows Forge and Ivy don't cover.
If you can describe the workflow, we can build it.
No fixed template. The platform flexes to the job in front of it. A few of the shapes it takes:
Inbound + outbound
Qualifies new leads and follows up on old ones.
Multi-step routing
Triages by urgency, skill, and availability.
System-aware
Reads and writes to the tools you already run on.
Escalation logic
Hands off to a licensed human when the rules say so.
Deployment discipline, not guesswork.
Every custom operator is mapped, tested, and rolled out under control before it ever touches a live customer.
- 01
Map
We map your real call flows, routing rules, and systems.
- 02
Build
We configure the operator around how your team works.
- 03
Test
We run it against real call scenarios before it touches a customer.
- 04
Launch
Controlled rollout, monitored from the first live call.
- 05
Tune
We adjust logic and expand scope as it proves out.
Tested on your real call data before any customer hears it.
Every routing rule reviewed before it goes live.
Human in the loop on anything high-risk.
Monitored from the first live call, tuned as it proves out.
It connects to the systems you already run on.
An operator is only useful if outcomes land where your team works. Custom builds map to your existing tools. Specific support is confirmed per deployment.
Controlled deployment
Staged rollout, monitored from the first live call.
Human escalation
Sensitive or high-risk conversations route to the right person.
Team visibility
What came in, what moved, and what needs attention stays visible.
Connector categories, not endorsements. No compliance certifications are implied.
If you can describe the workflow,
we can build the operator.
Start with a pilot built around how your business actually runs.