Meet the Opsidian employees designed to handle different parts of your customer journey.
Forge, Ivy and Axel cover the common inbound roles. When the work is specific to your operation, the Lab designs the employee around it.
Describe the job the way you would brief a new hire: what they own, and what they never touch.
Set exactly what the employee may do unattended, from booking windows to sending confirmations.
Decide which moments always reach a person, and who that person is.
Watch it work in shadow mode, then release it channel by channel.