Matched against your customer record, with their history on the same screen.
An AI employee that supports the desk without replacing the people behind it.
Most days that is fine. Then three calls arrive during a walk-in, someone is on hold with a supplier, and the person in front of you is waiting for an answer.
Routine bookings and "are you open Saturday" questions sit in the same queue as the urgent ones.
Under pressure, "called back re: quote" is all that makes it into the record.
One or two people hold the whole front of house. When they step away, so does the phone line.
You draw the line. Everything on the left runs without you; everything on the right reaches a person with the context already gathered.
Anything escalated comes with the same four things, so nobody has to open a call by asking the customer to start again.
Matched against your customer record, with their history on the same screen.
A plain summary in two lines, not a transcript to read cold.
The rule that triggered the handover, named, so you can tune it later.
Slots held, details captured, promises made. Nothing repeated back to the customer.
Most teams give the employee the calls nobody could reach anyway, listen to a fortnight of recordings, then widen the remit.
See how it worksUnanswered and after-hours calls only. Your desk behaves exactly as it does today.
You review every call, correct the wording you would say differently, and adjust the escalation rules.
Routine bookings move across. The desk keeps walk-ins, complaints and anything priced by hand.
You can pull any part back to the desk in a click. Nothing is locked in.
We set up a pilot on your busiest line and hand you the recordings to judge it by.